Service Desk

{"xsrfToken":"BRT5-UOW2-7DYN-K7OZ_366b7d980463f55d369237b9bd9acfd510a61082_lout","branding":{"id":"7","key":"ih","name":"IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0080a6","headerLinkHoverBGColor":"#0080a6","headerBadgeColor":"#0080a6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a6476aa2-f525-4531-944a-a97d75e644a6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZTY4M2Q2NS1iMTNkLTQzYTktYTVjMy03YjdhNmVhNGMyZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2NDc2YWEyLWY1MjUtNDUzMS05NDRhLWE5N2Q3NWU2NDRhNiI6WyJyZWFkIl19LCJleHAiOjE2MDA0NjM4NzIsIm5iZiI6MTYwMDQ2MzIxMn0.87Tg66o6BIhOtZwjGe3fWpaKNd9N8Z2qSmHoSRiM22w&client=9e683d65-b13d-43a9-a5c3-7b7a6ea4c2d0&mode=fit","logoId":"a6476aa2-f525-4531-944a-a97d75e644a6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"General Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"General Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6f2a8e","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"7","key":"ih","projectId":11712,"serviceDeskId":7,"name":"IT Helpdesk","description":"Welcome! You can raise a IT Helpdesk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"166","name":"Single Sign On/Youfit Identity Issues","descriptionHtml":"","callToAction":"Single Sign On/Youfit Identity Issues","introHtml":"Issues with access to your email or any other app thats a part of Youfit Identity","icon":10732,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[17],"key":""},{"id":"139","name":"Virus Removal","descriptionHtml":"","callToAction":"Virus Removal","introHtml":"Computer Virus Issues","icon":10770,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10770","groups":[],"key":""},{"id":"57","name":"Computer Hardware Issues","descriptionHtml":"","callToAction":"Computer Hardware Issues","introHtml":"Computer Hardware Issues","icon":10931,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10931","groups":[17],"key":""},{"id":"137","name":"Printer Issues","descriptionHtml":"","callToAction":"Printer Issues","introHtml":"Printer Issues","icon":10930,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10930","groups":[17],"key":""},{"id":"135","name":"Internet/Network/WIFI Issues","descriptionHtml":"","callToAction":"Internet/Network/WIFI Issues","introHtml":"Internet, Network, or WiFi Issues","icon":10748,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10748","groups":[17],"key":""},{"id":"50","name":"Computer Maintenance (Updates/Virus Removal)","descriptionHtml":"","callToAction":"Computer Maintenance (Updates/Virus Removal)","introHtml":"Computer Maintenance, Computer Password Resets, or Windows/Software Updates. If at a club call ABC Tech Support (877-222-5767).","icon":10744,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10744","groups":[17],"key":""},{"id":"60","name":"Internet Issues","descriptionHtml":"","callToAction":"Internet Issues","introHtml":"Internet Issues: For emergency issues, submit a ticket and call 866-441-2300 to escalate.","icon":10761,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10761","groups":[],"key":""},{"id":"59","name":"Computer Software Issues","descriptionHtml":"","callToAction":"Computer Software Issues","introHtml":"Computer Software Issues","icon":10756,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10756","groups":[],"key":""},{"id":"138","name":"Telephone Issues ","descriptionHtml":"","callToAction":"Telephone Issues ","introHtml":"Telephone Issues: Call Star2Star (941-234-0001) for configuration or emergency issues. If the internet is also out just submit an Internet Issues ticket.","icon":10932,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10932","groups":[17],"key":""},{"id":"140","name":"Other IT Issues","descriptionHtml":"","callToAction":"Other IT Issues","introHtml":"Other IT Issues or Questions","icon":10743,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10743","groups":[17],"key":""},{"id":"51","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10746,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10746","groups":[],"key":""},{"id":"52","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10748,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10748","groups":[],"key":""},{"id":"53","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10780,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10780","groups":[],"key":""},{"id":"54","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10778,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10778","groups":[],"key":""},{"id":"55","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10768,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10768","groups":[],"key":""},{"id":"56","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10773,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10773","groups":[],"key":""},{"id":"58","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10751,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10751","groups":[],"key":""},{"id":"62","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10766,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10766","groups":[],"key":""},{"id":"64","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10782,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10782","groups":[],"key":""},{"id":"65","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10784,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10784","groups":[],"key":""},{"id":"66","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10777,"iconUrl":"https://youfit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10777","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General IT Help"}],"orderMapping":{"17":[166,50,57,135,137,138,140],"18":[51,52,53,54,55,56],"16":[57,50,53,55,64],"20":[59,64,66],"19":[58,64,65]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"abccd9cd-c336-3ed7-81af-08d06c66ab2e","appLinkName":"System Confluence","appLinkUrl":"https://youfit.atlassian.net/wiki","spaceKey":"IH","spaceName":"IT Helpdesk","spaceUrl":"https://youfit.atlassian.net/wiki/spaces/IH"},"labels":[],"projectKey":"IH","serviceDeskId":7},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IH","userLanguageHeader":"Do not login to create a ticket","userLanguageMessageWiki":"For audio, TV, cameras, and video issues, please go to Facilities & Ops support in youfit.fitness to submit a ticket","defaultLanguageHeader":"Do not login to create a ticket","defaultLanguageMessage":"For audio, TV, cameras, and video issues, please go to Facilities & Ops support in youfit.fitness to submit a ticket","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"General Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://youfit.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}